The National Blood Transfusion Service (NBTS) has achieved the Quality Label.
The Quality Label is a distinction awarded to departments and entities within the Public Administration, whose service delivery to customers reaches those standards of service defined through the 4 Pillars (voice and understanding the customer, design and implementation of policies and services that meet customer expectation, delivery of a quality service and accountability, where people become part of the excellence of the service provided), the 5 Quality Service Determinants as defined by the SERVQUAL quality model (Reliability, Responsiveness, Competence, Access, Empathy, Assurance and Tangibles), Directive 4-2 and any other directives or policies which establish quality standards within the Public Administration.
In 2023, the National Blood Transfusion Services received the prestigious recognition of the Quality Award, following years of unwavering dedication to high-quality service, since earning the Quality Label in 2020. This was manifested in the positive Mystery Shopper results and other monitoring over the past years.
The English version of The National Blood Transfusion Service, Quality Service Charter can be downloaded from here, and the Maltese version can be downloaded from here.
With the achievement of the Quality Label, The National Blood Transfusion Service is committing to ensure ongoing monitoring of the standards with the aim of retaining the Quality Label.
More information on the Quality Label can be accessed from here.